Courtesy translation. In case of any discrepancy, the Spanish version prevails.
WS Cover pool covers are manufactured according to the measurements, shape, material, finish and accessories selected for each customer.
Therefore, unless expressly stated otherwise, they are considered products manufactured to the customer's specifications or clearly personalised, which has consequences for the right of withdrawal (see §6). It does not affect the legal guarantee (see §2).
Grupo WS Cover S.L.U., as seller, is liable to you for any lack of conformity of the product and of the installation when we carry it out, provided it becomes apparent within the 3 years following delivery (or following installation, if the contract includes it). Unless proven otherwise, any lack of conformity that appears in the first 2 years is presumed to have already existed at the time of delivery (Real Decreto Legislativo 1/2007).
If the product does not conform, you are entitled to have us repair or replace it at no cost (materials, labour, travel and transport are at our expense) and, if that is not possible or is not done within a reasonable time and without major inconvenience, to a price reduction or to terminate the contract.
To make a claim, write to info@wscover.es or call 667 48 03 63, preferably with photographs. This guarantee always exists: it does not depend on the commercial guarantee (§3) and no clause in this document limits it.
To assess your claim we may ask you for photographs or a video and, if necessary, inspect the product where it is installed (and consult the manufacturer where appropriate). If, after inspecting it, we conclude that it is not a lack of conformity, we will explain the reason to you in writing; that does not prevent you from using the channels in §14 or from exercising your legal rights. Anything we do as a goodwill gesture, over and above what the law requires, we will tell you is such and it will not detract from your rights.
Nothing in these terms limits the legal rights that belong to the consumer.
Each product, its own guarantee. Each product has its own commercial guarantee, independent of that of the others: that of its manufacturer, with the term and scope of its document, which we give to you, and, if we install it, that of our installation. Your quote states only those of the products it contains. We manage them: during the 3 years of the legal guarantee, we are your point of contact and you do not have to claim from the manufacturer. All of them are in addition to the legal guarantee (§2) and do not replace it: without prejudice to the seller's 3-year legal guarantee, which is not limited.
Manufacturer's commercial guarantee, by product. Terms and scope according to each manufacturer's document (they may decrease or be pro-rated over the years):
Commercial guarantee on installation (6 months). Only when we carry out the installation: during the 6 months following installation, Grupo WS Cover S.L.U. inspects and corrects free of charge any defect in our fitting work (fixings, levelling, seals, adjustment and regulation of what has been installed), with travel and labour included. It does not cover damage caused by factors unrelated to our installation and to the product itself: the condition of the support or wall that could not be detected when installing, wind or rain beyond what the product can withstand, knocks, inappropriate use or tampering by third parties. This commercial guarantee is in addition to the legal one: without prejudice to the seller's 3-year legal guarantee, which also covers the installation included in the contract and is not limited to these 6 months.
What the commercial guarantee does not cover. Misuse or improper handling; cuts, punctures or dragging over sharp edges; rubbing against coping stone; wind, hail or storms beyond what the product can withstand according to its data sheet; poorly regulated chemicals; installation or modification by third parties; normal wear and tear; failure to carry out the indicated maintenance; use contrary to WS Cover's recommendations; incorrect measurements supplied by the customer; and damage caused by elements external to the cover (protruding stones, sharp edges, deteriorated coping, cutting objects, obstacles, vegetation, animals, tools or furniture).
These exclusions refer to the commercial guarantee and to uses other than the intended one. They do not prevent you from claiming under the legal guarantee when the problem is a lack of conformity: for example, if a material deteriorates sooner than is normal for a product of its type under normal conditions of use, §2 applies even if the apparent cause appears in this list.
Indicated maintenance (summer and winter covers). Keep the water treated according to the instructions of your pool installer, also if your pool is a salt-water pool or uses another treatment system; do not place slow-dissolving tablets or shock chlorine in contact with the cover; clean it with water and neutral soap; do not leave it extended over water hotter than the product can withstand; and, when rolling it up, store it dry and protected from the sun. If your pool has a special treatment or you have doubts, consult us first. This is a usage recommendation so that the cover lasts and does not limit the legal guarantee.
The covers are manufactured and installed with normal technical tolerances.
There may be an approximate tolerance of 2 to 3 cm depending on material, shape, welding, reinforcement, temperature, handling and installation system.
This is not a laser-precision product.
In irregular shapes, steps, Roman-end shapes, kidney shapes, handrails, irregular stone or pools with complex geometry, manual adjustment or a WS Cover review may be necessary.
This tolerance is not used to justify serious errors: if the cover does not fulfil its function or there is a real lack of conformity, the legal guarantee prevails (see §2).
The payment schedule depends on whether the order includes installation by WS Cover:
Orders WITH installation by WS Cover. Initial payment of 50% on acceptance of the quote and the remaining 50% on the day of installation.
Orders paid online. Orders that are paid online (on the website itself, by card or another online payment method) are always paid 100% in advance, at the time the order is confirmed, with or without installation.
Supply WITHOUT installation (home delivery or collection from our premises). Payment of 100% in advance, on confirmation of the order and before manufacturing begins. As these are products made to measure to the customer's specifications (see §6), there is no later installation milestone to which a deferred balance could be tied.
Collection from our premises. Collecting the order from the WS Cover warehouse (Pol. Ind. Terdiguera, C/ 1, Nave 77, 04800 Albox, Almería) has no transport cost. Home delivery costs, where applicable, are stated in the quote before it is accepted.
In any case, the payment schedule stated in the quote accepted by the customer prevails, which forms part of the contract together with these terms.
If a conformity issue arises, it is handled in accordance with the legal guarantee (§2) and the rights of both parties: you do not have to give up any of your rights in order to receive or pay what was agreed, nor do we have to give up the collection of what was agreed. We discuss it in writing and look for a solution proportionate to the seriousness of the problem.
Made-to-measure products: no right of withdrawal. Goods made to your specifications (measurements, shape, material, finish) do not admit withdrawal: this is the exception in article 103 c) of Real Decreto Legislativo 1/2007. It applies both to a purchase signed at your home and to one made online or by telephone. We tell you this before you accept, in the quote and in these terms.
What DOES admit withdrawal (14 calendar days, without stating a reason):
How to withdraw. Tell us within the period by any means that leaves a record (for example, an email to info@wscover.es or a letter to our address). You can use the model form below, although it is not mandatory. We refund what you paid, including standard delivery costs, within a maximum of 14 days of your notification and by the same payment method; we may wait until we receive the product or proof that it has been sent. The direct costs of returning it are at your expense. If you have used or installed the product more than necessary to check it, you may be liable for its loss of value.
If you sign at your home (off-premises contract) we give you a copy of the signed contract, on paper or on another durable medium, together with the information on withdrawal.
Cancelling a made-to-measure order. Even where there is no right of withdrawal, you can ask us to cancel it: before we begin manufacturing or ordering material for your order, at no cost and with a refund of everything paid; once manufacturing has begun, we refund what you paid deducting only the costs already incurred and justified (material cut, made up or ordered specifically for you, workshop hours, journeys made, transport arranged), which we detail to you in writing and with supporting documents if you ask. If the order is already finished, the cost incurred may amount to the full price. This condition does not limit your rights if there is a lack of conformity or a breach on our part.
Model withdrawal form (only for what admits withdrawal): “For the attention of Grupo WS Cover S.L.U., Pol. Ind. Terdiguera, C/1 Nave 77, 04800 Albox (Almería), info@wscover.es: I hereby give notice that I withdraw from my contract of sale / for the provision of the following good or service: [product or service]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Signature (only if submitted on paper): ______. Date: [date].”
WS Cover reserves the right to reject, cancel or modify any quote, technical assessment or order, before or during processing, where there is a justified cause, including among others:
When WS Cover exercises this right for a cause not attributable to the customer, the customer will be informed without undue delay and full reimbursement will be made of any amount paid for the cancelled part of the order, without cost or penalty to the customer — unless both parties agree in writing on an alternative solution (for example, modifying the order, changing the product/model or adjusting the deadline).
This reservation does not limit the legal rights that belong to the consumer under the applicable regulations.
The amounts that the configurator shows during the selection process are, depending on the product and the stage, estimated prices, final prices subject to confirmation of measurements and technical feasibility, or reference technical assessments — the configurator itself indicates on each screen which type applies.
No price shown in the configurator constitutes a firm offer or a final quote until WS Cover expressly confirms it, reviews the real measurements and conditions of the pool, and formalises it in a quote or order.
This applies in particular to automatic slatted covers: the reference amount that may be shown is indicative, calculated on the manufacturer's tariff by system and pool width, and is always pending WS Cover's technical review (feasibility, actual shape of the pool, system compatibility, necessary accessories) before becoming an order.
The chargeable area corresponds to the bounding box needed to manufacture the cover — the smallest rectangle that contains it, including protrusions or steps where applicable — and not to the area of the water surface. In pools with side steps, an irregular shape or other protrusions, the area charged may be larger than the bathing area.
The manufacturing, delivery and installation deadlines are estimated: we state them to you in the quote or in the order confirmation. If we do not state any, the deadline will be 30 calendar days from the date the order is confirmed.
Deadlines are counted from when two conditions are met: the advance payment has been received and you have confirmed to us the outstanding details (measurements, colour, side of the steps, etc.).
If we cannot meet the deadline for reasons beyond our control (lack of material from the manufacturer, weather that prevents safe installation, etc.), we will let you know as soon as we know and will agree a new date with you.
If we do not deliver or install within the agreed deadline or the new date, you may give us a reasonable additional period and, if we do not meet that either, terminate the contract and recover what you paid. If the date was essential and this was agreed in writing, you may terminate without giving that additional period.
Receiving the shipment. If the shipment is by transport agency, check the packaging and the product on receipt: if you see a knock, something missing or something that does not match the order, note it on the carrier's delivery note, take photographs and let us know the same day. This is an aid for claiming against the carrier and resolving it quickly, and does not limit your rights. Tell us the times when you can receive it and we will pass this on to the agency.
When the customer supplies measurements, drawings, photos, templates or an old cover to copy, WS Cover will manufacture according to that information.
If the information supplied is incorrect, incomplete or the original cover is deformed, shrunk, torn, modified or badly made, the new cover may reproduce those measurements or require technical review.
WS Cover may recommend an additional review if it considers that the information received does not allow manufacturing with sufficient safety.
If you took the measurements yourself, check them and confirm them in writing before we manufacture. If we took them (contracted measuring service or prior visit), we are responsible for them: the above does not exclude our liability for our measurements or for the advice we give you.
Before manufacturing, you review and accept the quote with the sheet of what is going to be done (measurements, shape, steps and their side, material, colour and accessories): we manufacture according to it. Any subsequent change of measurements, shape or accessories requires us to first confirm its feasibility and its price, and may change the deadline. If you see anything that is not what you wanted, tell us as soon as possible: the sooner, the easier it is to correct.
The customer may bring or send an existing cover to the WS Cover office in order to have a copy made.
In this arrangement there is no installation or travel by WS Cover, so the installation cost will be €0, unless a separate installation is expressly contracted.
The copy will be manufactured using the cover supplied by the customer as a reference. If the original cover is deformed, shrunk, torn, modified, badly made or does not correspond exactly to the current pool, the new cover may reproduce those measurements or require technical review.
The costs of transport, shipping or return of the cover, if any, are not considered installation and will be quoted separately where applicable.
Installation, when contracted, will be quoted according to the distance from Albox or according to the commercial condition stated in the quote.
The installation includes travel, fitting and final adjustment of the cover, always within normal installation conditions.
On reinforced summer covers, the installation may include cutting the fabric over the pool for maximum fit, a return to the workshop to sew the reinforcement and a final trip for installation.
The installation does not include stone cutting, recesses, modification of the coping, civil works, removal of obstacles, repair of surfaces, modification of existing elements or other extra work not expressly stated in the quote.
Fixing anchors, guides, profiles or other installation elements may require drilling or boring into stone, coping, tiling, paving or other existing surfaces of the home or the pool surroundings. WS Cover carries out this work with the appropriate tools and technique and with the care proper to the trade.
We are liable for damage caused by negligent execution of the work. Breakage, cracking, chipping or detachment of existing stone, coping, tiling or paving may, on the other hand, be due to the condition of that material itself — porosity, prior cracks, poor original fixing, wear or other causes that cannot be detected before drilling with the diligence proper to the trade —, and in that case we are not liable for damage to the existing material. If before starting we see an obvious risk, we will tell you and you will decide whether we continue.
Before fixing, we check, with the diligence proper to the trade, that the fixing point is suitable. If during installation an unforeseen condition appears that prevents us from continuing safely (unsuitable coping or support, measurements that do not match what was planned, impossible access), we stop, let you know and agree with you how to proceed before continuing.
Any necessary additional work will be quoted separately and must be accepted by the customer before it is carried out.
The need for additional adjustments may not be detectable until the moment of measuring, testing or final installation. The technical assessment will depend on the real condition of the pool, its coping, geometry, obstacles, tolerances and conditions of use.
Price and work included. The price includes what appears in the quote, line by line, with the VAT stated there. Unless expressly stated, the following are not included: auxiliary equipment (scaffolding, crane, lifting platform), dismantling or removal of existing elements, or masonry, plumbing or electrical work. If there is anything you expect us to include, tell us before accepting and we will note it.
Handover of the installation. When finished, we test the operation with you (extending and retracting, reel or motor, remote controls), explain use and maintenance to you and you may note in writing, on the handover record or delivery note, any reservation or outstanding issue, which we will resolve. Signing for receipt, with or without reservations, does not mean giving up the legal guarantee or your other rights.
Acceptance of the quote implies acceptance of the technical, commercial and guarantee conditions associated with the version stated in the quote.
The customer declares that they have reviewed the measurements, shape, material, finish, accessories, installation conditions, estimated deadlines and method of payment stated in the quote before confirming the order.
For any complaint, write to us at info@wscover.es or call 667 48 03 63: we will try to resolve it directly.
We have the complaints and claims forms of the Junta de Andalucía (the regional government of Andalusia) available to you at our premises (Polígono Industrial Terdiguera, C/1 Nave 77, 04800 Albox). You may also go to the Municipal Consumer Information Office of your municipality or to consumer associations.
Spanish law applies and, if you are a consumer, the courts of your place of residence have jurisdiction.